Guests and staff are enrolled once at check-in. Their biometric profile is instantly active across every access point — car park, lobby, elevator, gym, spa, and room — for the entire stay.

No key cards to issue, demagnetise, or lose. No PINs to share or forget. Every access event is touchless, logged, and tied to a verified identity — raising both security and the guest experience simultaneously.

Housekeeping, maintenance, and room service staff are verified by face before any room entry is authorised. Every access event is timestamped and logged for compliance, dispute resolution, and security audits.

Wheelchair users and guests with mobility limitations access every touchpoint — elevators, doors, amenities — hands-free by face recognition alone. No buttons to reach, no cards to swipe, no barriers.

A high-resolution capacitive Android display gives guests a smartphone-familiar interface for every room function — lighting, climate, curtains, DND, MUR, room service, and hotel information all in one panel.

Hotel branding, room type layouts, language preferences, welcome messages, and service menus are all configurable through the Smart G4 management console — no hardware changes required.

The Mosaic platform supports over-the-air firmware and application updates across all panels in the property simultaneously — keeping every room current without on-site engineering visits.

The Mosaic Android panel integrates natively with the Smart G4 GRMS backbone — DND/MUR signals, housekeeping status, energy management, and PMS connectivity all operate through the same unified system.